Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. We’ll walk you through setting up your account, understanding bonuses, and handling withdrawals smoothly.
Prerequisites
- Valid email address and phone number
- Government-issued ID (passport, driver’s license, or national ID) for KYC
- Payment method (credit/debit card, e-wallet, or bank transfer)
- Residence in a region where Pointsbet is licensed
- Age 18 or older
Account Setup
- Navigate to the Pointsbet website and click Pointsbet login to start registration.
- Fill in your personal details: name, date of birth, email, phone, and address.
- Verify your email by clicking the link sent to your inbox.
- Complete identity verification by uploading a photo of your ID and a proof of address (utility bill or bank statement).
- Make your first deposit using a supported payment method. Minimum deposit amounts vary by method.
Welcome Offer Explained
Pointsbet typically offers a deposit match bonus for new players—for example, a 100% match up to $1,000. This means if you deposit $500, you receive an additional $500 in bonus funds. Here is how the bonus math works:
| Item | Amount |
|---|---|
| Deposit | $500 |
| Match percentage | 100% |
| Bonus received | $500 |
| Total balance | $1,000 |
| Wagering requirement (10x bonus) | $5,000 |
To withdraw any winnings from the bonus, you must wager the bonus amount 10 times. In this example, $500 bonus × 10 = $5,000 in total bets. Only once the wagering requirement is met can you initiate a withdrawal.
Mobile Experience
Pointsbet offers a mobile-optimized website that works flawlessly on smartphones and tablets. You can access it directly from your browser without downloading any app. For quick access, add the site to your home screen— this creates a progressive web app (PWA) experience. For a video walkthrough of the mobile features, watch
.
Common Questions
How long does a withdrawal take?
Withdrawal times depend on the method: e-wallets typically process within 24 hours, credit/debit cards 3–5 business days, and bank transfers up to 7 business days. Verification delays can extend these times.
What documents do I need for verification?
You will need a photo of your government-issued ID (passport, driver’s license) and a recent utility bill or bank statement showing your name and address.
Can I change my password?
Yes, you can change your password from the account settings page. You will need to enter your current password and then create a new one.
Is there a minimum withdrawal amount?
Minimum withdrawal amounts vary by payment method but are typically around $20–$50. Check the cashier section for exact limits.
Pro Tips: Handling a Delayed Withdrawal
If your withdrawal is delayed, follow these steps:
- Step 1: Check your account verification status. Ensure all KYC documents are approved.
- Step 2: Contact customer support via live chat or email. Live chat usually responds within minutes.
- Step 3: If not resolved within 48 hours, escalate to a senior support agent or submit a formal complaint.
- Step 4: Contact your payment provider to check if there are any issues on their end.
- Step 5: If still unresolved, check if Pointsbet holds a license from a regulatory body (e.g., Curacao) and consider filing a dispute with the licensing authority.
Most withdrawals are processed swiftly once all checks are complete.
By following this guide, you can navigate Pointsbet’s platform with confidence—from your first deposit to your first successful cashout.